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Refund & Returns Policy

What's eligible, how to report a problem, and how refunds are handled for sensitive research materials.

Last updated: June 27, 2026

Because our products are sensitive research materials whose integrity depends on proper handling and storage, most items cannot be returned once they have shipped. The protections below focus on getting you a correct, undamaged product.

1. Overview

We want every order to arrive correct and in good condition. If something is wrong with your shipment, we will work quickly to make it right with a replacement or refund, subject to the conditions below. This policy applies to purchases made directly through Lifeforce Peptides.

2. Non-returnable items

For safety, quality, and chain-of-custody reasons, the following generally cannot be returned for resale and are not eligible for change-of-mind refunds:

  • Opened, used, or partially consumed products;
  • Products that have left a controlled storage environment;
  • Temperature-sensitive, hazardous, or custom/made-to-order items;
  • Items without their original packaging, labels, or lot identification.

3. When we replace or refund

You are eligible for a replacement or refund if your order:

  • Arrives damaged in transit;
  • Is the wrong item, size, or quantity versus your confirmed order;
  • Is defective or does not conform to its Certificate of Analysis; or
  • Was not delivered after a carrier investigation confirms loss.

We may ask you to return the affected item (at our expense) or to safely dispose of it per our instructions before issuing a replacement or refund.

4. Reporting window

Please inspect your order on arrival and report any damage, shortage, or error within 7 calendar days of delivery. Claims outside this window may not be eligible. Retain all packaging and labels until the claim is resolved.

5. How to file a claim

Contact us through the Contact page or message us on Telegram at @lifeforcepeptides with:

  • Your order number;
  • The product name and lot number;
  • A description of the issue; and
  • Photographs of the product and packaging (for damage claims).

Our team will review and respond, typically within 2 business days, with next steps.

6. Refund processing

Approved refunds are issued to the original payment method. Once processed, please allow 5–10 business days for the credit to appear, depending on your bank or card issuer. Original shipping charges are refunded only where the error was ours (e.g. damaged, defective, or incorrect items). Restocking fees, where they apply to approved returns, will be disclosed before you proceed.

7. Order cancellations

You may request to cancel an order before it ships; we will refund it in full. Once an order has been dispatched it cannot be cancelled and is handled under the sections above. We also reserve the right to cancel and refund any order we cannot fulfill or verify.

8. Questions

Questions about a return, replacement, or refund? Reach us via the Contact page. This policy does not affect any non-waivable statutory rights you may have under applicable law.